Find quick answers about orders, shipping, returns, and products at Lost Alps.

Q: How can I place an order?

A: Simply choose your product, select size/color, and proceed to checkout.

Q: Can I change or cancel my order?

A: Orders can be updated within 24 hours of purchase. Contact us directly if you need assistance.

Q: Do you ship internationally?

A: Yes, we ship worldwide. Delivery times and costs vary by location.

Lost Alps | How to Use & Care Guide

Learn how to use and care for Lost Alps apparel to ensure long-lasting quality and comfort.

• Wash clothing inside out with similar colors.
  
• Use cold water and gentle cycle.
  
• Do not bleach.
  
• For hoodies and tees, air-dry is recommended to maintain shape.
  
• Beanies: hand wash in cold water for best results.

Lost Alps Shipping Policy

Learn about Lost Alps shipping options, costs, and delivery times for your region.

• Processing time: Orders are prepared within 1–2 business days.
  
• Delivery time:
  
  Europe: 3–7 business days
  
  USA & Canada: 7–14 business days
  
  Rest of the world: 10–20 business days
  
  
  
• Shipping costs: Calculated at checkout. Free shipping may apply during promotions.
  
• Tracking: Every order comes with a tracking number.

Lost Alps Return Policy

Learn how to return or exchange products purchased from Lost Alps.

• You can return products within 30 days of delivery.
• Items must be unworn, unwashed, and in original packaging.
  
• To start a return, contact us via email with your order number.
  
• Refunds are issued once the product is received and checked.
  
• Shipping costs for returns are the responsibility of the customer (unless the product is faulty).